FAQs, Help Desk & Technical
Support
| |
Help
Desk |
| |
If there are
any technical issues
you encounter, feel
free to contact us:
Email: digitalmedia@loveworldmail.org
Have a chat with our
Customer Services via Live
Chat.
|
|
|
--------------------------------------------------------------------------------------------------------------
| |
Do
I need special software or
hardware to read eBooks? |
| |
All you need is your PC, laptop or hand held device and the free Reader
software. We offer eBooks in two different formats; Adobe PDF and
Palm OS formats. For your eBooks in Adobe PDF format, you can download
the latest Adobe
Reader 7.0 from Adobe; for eBooks in
Palm OS format a Palm Reader Application from Palm
Inc. is included in every Palm eBook you purchase.
|
^ Back to
Top
--------------------------------------------------------------------------------------------------------------
| |
Which
eBook format should I choose? |
| |
That depends on your Operating System and if you would like to read your
eBooks on your PC, Laptop or on a hand held device. You can choose
to have your eBooks in Adobe PDF format on your Pocket PC, Windows
and Macintosh platforms or you can have your Palm eBooks on Palm
OS, Pocket PC, Windows and Macintosh platforms.
|
^ Back to
Top
--------------------------------------------------------------------------------------------------------------
| |
Why
do I have to buy an eBook instead
of a physical book? |
| |
For mobile users (especially those who are always on the move), it'll
be more convenient for you read inspiring books and articles by Pastor
Chris Oyakhilome in eBook formats on your hand held device anywhere
and anytime. However, you may purchase the physical book in addition
to the
eBook.
|
^ Back to
Top
--------------------------------------------------------------------------------------------------------------
| |
What
are the benefits of reading
eBooks? |
| |
- Instantly available worldwide
- just download the eBook
instead of waiting for a
Postal Mail or local release.
- Full Text Search available
- Search our database of
eBooks for a specific phrase
or keyword.
- Convenient - imagine loading
several eBooks by Pastor
Chris onto a portable reading
device before you go anywhere
and everywhere.
- eBooks on the Christ Embassy
Digital Media are quick to
download.
- You can build a whole
library of digital ebooks
on your hand held device.
- eBook reading software
is free and easy to download
from the internet.
|
^ Back to
Top
--------------------------------------------------------------------------------------------------------------
| |
What
are the system requirements
for reading eBooks? |
| |
For Windows Users, system requirements are:
- Windows 98 Second Edition,
Windows Millennium Edition,
Windows NT® 4.0 with
Service Pack 6, Windows 2000
with Service Pack 2, Windows
XP Professional or Home Edition,
or Windows XP Tablet PC Edition
- You must also have Internet
Explorer 5.01 or higher installed.
- Adobe Reader 7.0 for Adobe
PDF eBooks and Palm Reader
Application for Palm eBooks.
|
^ Back to
Top
--------------------------------------------------------------------------------------------------------------
| |
How
can I continue to download
after I got disconnected? |
| |
We recommend you download a program called FlashGet; it will let you
resume download if you get disconnected, it's a must get if you want
to download eBooks in a flash.
|
^ Back to
Top
--------------------------------------------------------------------------------------------------------------
| |
How
large is an eBook? |
| |
eBooks on Christ Embassy Digital Media Store vary in size based on the
nature of a book and the number of pages are contained in it. A single
eBook in Adobe PDF format could wiegh between 400kb to 1MB and
for eBooks in Palm OS formats, 100 to 400kb.
|
^ Back to
Top
--------------------------------------------------------------------------------------------------------------
| |
What
happens when I place my order? |
| |
Once you submit your order and the transaction is approved, you will
be presented with an order confirmation page. You
will also receive an email confirmation with a link(s)
you can use to visit the file download page (where you get to download
the eBook(s) you purchased).
|
^ Back to
Top
--------------------------------------------------------------------------------------------------------------
| |
How
many times can I download an
eBook? |
| |
If for some reason your download is interrupted or does not download
completely, you may download it again. From your order confirmation
mail, click on your eBook download link(s) and sign into your account.
You can download your eBook(s) as much times as you care before your
order expiration date.
|
^ Back to
Top
--------------------------------------------------------------------------------------------------------------
| |
How
long will my download link
be valid? |
| |
Your eBook download remains valid for 2 days from
the purchase time hence, you have onyl 2 days to
re-download your eBook (if you must). After 2 days,
your eBook download link will expire and the eBook file you purchased
will no longer be downloadable.
|
^ Back to
Top
--------------------------------------------------------------------------------------------------------------
| |
How
do pop-up blockers affect the
download process? |
| |
Pop-up blockers may interrupt the download process, which will prevent
your eBook file(s) from downloading completely. We recommend you
suppress your pop-up blocker before downloading your eBook file(s).
If the re-download is not successful, please contact us through our Help
Desk.
|
^ Back to
Top
--------------------------------------------------------------------------------------------------------------
| |
How
do I transfer my eBook to my
PDA? |
| |
There are several ways to do this. The recommended method is to download
your eBook to a laptop or desktop, then transfer it to your Pocket
PC or Palm device using ActiveSync, like you would any other file.
|
^ Back to
Top
--------------------------------------------------------------------------------------------------------------
|