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FAQs, Help Desk & Technical Support

 

  Help Desk
 


If there are any technical issues you encounter, feel free to contact us:

Email: digitalmedia@loveworldmail.org

Have a chat with our Customer Services via Live Chat.

 

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  Do I need special software or hardware to read eBooks?
 


All you need is your PC, laptop or hand held device and the free Reader software. We offer eBooks in two different formats; Adobe PDF and Palm OS formats. For your eBooks in Adobe PDF format, you can download the latest Adobe Reader 7.0 from Adobe; for eBooks in Palm OS format a Palm Reader Application from Palm Inc. is included in every Palm eBook you purchase.

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  Which eBook format should I choose?
 


That depends on your Operating System and if you would like to read your eBooks on your PC, Laptop or on a hand held device. You can choose to have your eBooks in Adobe PDF format on your Pocket PC, Windows and Macintosh platforms or you can have your Palm eBooks on Palm OS, Pocket PC, Windows and Macintosh platforms.

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  Why do I have to buy an eBook instead of a physical book?
 


For mobile users (especially those who are always on the move), it'll be more convenient for you read inspiring books and articles by Pastor Chris Oyakhilome in eBook formats on your hand held device anywhere and anytime. However, you may purchase the physical book in addition to the
eBook.

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  What are the benefits of reading eBooks?
 

 

  • Instantly available worldwide - just download the eBook instead of waiting for a Postal Mail or local release.
  • Full Text Search available - Search our database of eBooks for a specific phrase or keyword.
  • Convenient - imagine loading several eBooks by Pastor Chris onto a portable reading device before you go anywhere and everywhere.
  • eBooks on the Christ Embassy Digital Media are quick to download.
  • You can build a whole library of digital ebooks on your hand held device.
  • eBook reading software is free and easy to download from the internet.

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  What are the system requirements for reading eBooks?
 


For Windows Users, system requirements are:

  • Windows 98 Second Edition, Windows Millennium Edition, Windows NT® 4.0 with Service Pack 6, Windows 2000 with Service Pack 2, Windows XP Professional or Home Edition, or Windows XP Tablet PC Edition
  • You must also have Internet Explorer 5.01 or higher installed.
  • Adobe Reader 7.0 for Adobe PDF eBooks and Palm Reader Application for Palm eBooks.

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  How can I continue to download after I got disconnected?
 


We recommend you download a program called FlashGet; it will let you resume download if you get disconnected, it's a must get if you want to download eBooks in a flash.

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  How large is an eBook?
 


eBooks on Christ Embassy Digital Media Store vary in size based on the nature of a book and the number of pages are contained in it. A single eBook in Adobe PDF format could wiegh between 400kb to 1MB and for eBooks in Palm OS formats, 100 to 400kb.

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  What happens when I place my order?
 


Once you submit your order and the transaction is approved, you will be presented with an order confirmation page. You will also receive an email confirmation with a link(s) you can use to visit the file download page (where you get to download the eBook(s) you purchased).

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  How many times can I download an eBook?
 


If for some reason your download is interrupted or does not download completely, you may download it again. From your order confirmation mail, click on your eBook download link(s) and sign into your account.
You can download your eBook(s) as much times as you care before your order expiration date.

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  How long will my download link be valid?
 


Your eBook download remains valid for 2 days from the purchase time hence, you have onyl 2 days to re-download your eBook (if you must). After 2 days, your eBook download link will expire and the eBook file you purchased will no longer be downloadable.

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  How do pop-up blockers affect the download process?
 


Pop-up blockers may interrupt the download process, which will prevent your eBook file(s) from downloading completely. We recommend you suppress your pop-up blocker before downloading your eBook file(s). If the re-download is not successful, please contact us through our Help Desk.

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  How do I transfer my eBook to my PDA?
 


There are several ways to do this. The recommended method is to download your eBook to a laptop or desktop, then transfer it to your Pocket PC or Palm device using ActiveSync, like you would any other file.

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