FAQs,
Help Desk & Technical
Support
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Help
Desk |
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If
there are
any technical
issues you
encounter,
feel free
to contact
us:
Email: digitalmedia@loveworldmail.org
Have a chat
with our Customer
Services via Live
Chat.
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Do
I need special software
or hardware to read
eBooks? |
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All you need is your PC, laptop or hand held device
and the free Reader software. We offer eBooks in
two different formats; Adobe PDF and Palm OS formats.
For your eBooks in Adobe PDF format, you can download
the latest Adobe
Reader 7.0 from Adobe;
for eBooks in Palm OS format a Palm Reader Application
from Palm
Inc. is included in every Palm eBook you purchase.
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Which
eBook format should
I choose? |
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That depends on your Operating System and if you would
like to read your eBooks on your PC, Laptop or
on a hand held device. You can choose to have your
eBooks in Adobe PDF format on your Pocket PC, Windows
and Macintosh platforms or you can have your Palm
eBooks on Palm OS, Pocket PC, Windows and Macintosh
platforms.
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Why
do I have to buy
an eBook instead
of a physical book? |
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For mobile users (especially those who are always on
the move), it'll be more convenient for you read
inspiring books and articles by Pastor Chris Oyakhilome
in eBook formats on your hand held device anywhere
and anytime. However, you may purchase the physical
book in addition to the
eBook.
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What
are the benefits
of reading eBooks? |
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- Instantly available
worldwide - just
download the eBook
instead of waiting
for a Postal Mail
or local release.
- Full Text Search
available - Search
our database of
eBooks for a specific
phrase or keyword.
- Convenient -
imagine loading
several eBooks
by Pastor Chris
onto a portable
reading device
before you go anywhere
and everywhere.
- eBooks on the
Christ Embassy
Digital Media are
quick to download.
- You can build
a whole library
of digital ebooks
on your hand held
device.
- eBook reading
software is free
and easy to download
from the internet.
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What
are the system requirements
for reading eBooks? |
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For Windows Users, system requirements are:
- Windows 98 Second
Edition, Windows
Millennium Edition,
Windows NT® 4.0
with Service Pack
6, Windows 2000
with Service Pack
2, Windows XP Professional
or Home Edition,
or Windows XP Tablet
PC Edition
- You must also
have Internet Explorer
5.01 or higher
installed.
- Adobe Reader
7.0 for Adobe PDF
eBooks and Palm
Reader Application
for Palm eBooks.
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How
can I continue to
download after I
got disconnected? |
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We recommend you download a program called FlashGet;
it will let you resume download if you get disconnected,
it's a must get if you want to download eBooks
in a flash.
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How
large is an eBook? |
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eBooks on Christ Embassy Digital Media Store vary in
size based on the nature of a book and the number
of pages are contained in it. A single eBook in
Adobe PDF format could wiegh between 400kb to 1MB and
for eBooks in Palm OS formats, 100 to 400kb.
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What
happens when I place
my order? |
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Once you submit your order and the transaction is approved,
you will be presented with an order confirmation
page. You will also receive an email
confirmation with a link(s) you can use
to visit the file download page (where you get
to download the eBook(s) you purchased).
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How
many times can I
download an eBook? |
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If for some reason your download is interrupted or
does not download completely, you may download
it again. From your order confirmation mail, click
on your eBook download link(s) and sign into your
account.
You can download your eBook(s) as much times as you
care before your order expiration date.
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How
long will my download
link be valid? |
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Your eBook download remains valid for 2 days from
the purchase time hence, you have onyl 2 days to
re-download your eBook (if you must). After 2 days,
your eBook download link will expire and the eBook
file you purchased will no longer be downloadable.
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How
do pop-up blockers
affect the download
process? |
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Pop-up blockers may interrupt the download process,
which will prevent your eBook file(s) from downloading
completely. We recommend you suppress your pop-up
blocker before downloading your eBook file(s).
If the re-download is not successful, please contact
us through our Help Desk.
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How
do I transfer my
eBook to my PDA? |
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There are several ways to do this. The recommended
method is to download your eBook to a laptop or
desktop, then transfer it to your Pocket PC or
Palm device using ActiveSync, like you would any
other file.
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