FAQs,
Help Desk & Technical Support
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Help
Desk |
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If there
are any technical
issues you encounter,
feel free to contact
us:
Email: digitalmedia@loveworldmail.org
Have a chat with
our Customer Services
via Live
Chat.
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What
is MP3? |
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MP3 stands for MPEG-1 layer 3 that means Motion Pictures Expert Group
1 Layer 3.
MP3 is a encoded wave file, it has sound quality nearly the same as audio
CDs,
but the size of the file is much smaller than the CD format.
The size of a MP3 file comparing to a wave file is about 1:10,
but the sound quality is around 95% of the wave(.WAV) file.
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How
do I download an MP3 file? |
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Before you make a purchase, it is required that you open an account with
the Christ Embassy Digital Media Store.
For every MP3 order you make
on the Christ Embassy Digital Media Store,
you
receive
a
mail
confirming
your MP3
order
purchase(s)
and
download link(s)
to download your MP3 order(s).
On mouse click of the download link(s),
you will be redirected to
sign into your account (for
security reasons), after
which a special pop up page will appear displaying
your
active MP3 download
link(s).
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I've
downloaded an MP3 message
but I can't hear anything.
What
could be the problem? |
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There could be a number of problems, and we're unable to give fully
comprehensive advice. You should check that you have a media player
on your computer (e.g Music
Match, Windows
Media Player, Real
Media player or iTunes).
You should also check that the sound is turned up on your machine,
and that
your speakers or headphones are connected.
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How
can I continue download
after I got disconnected? |
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We recommend you download a program called FlashGet; it will let
you resume download if you get disconnected, it's a must get if
you
want to
download
MP3s.
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Can
I preview an MP3 message(s)
before deciding to purchase
them? |
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Yes. Simply select 'Listen to Preview' and you'll hear a short section
of the MP3 message. Then you can purchase the full MP3 message.
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What
are the system requirements
to downloading an MP3 file? |
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- Windows
98SE, 2000, ME or XP
- A
high processor (say 233
MHz or higher)
- At least 64 MB of RAM
- A sound card
- Speakers or headphones
(if you want to
play music on your computer)
- An Internet connection
(broadband recommended)
- Internet Explorer version
6.0 or
higher
Any of the recommended
Media Players(e.g Music
Match, Windows
Media Player, Real
Media player or iTunes.)
To
find out your computer's
specifications:
Click Start, choose Settings,
and then select Control
Panel
Scroll down to System and
double-click to open it
A window will open that
displays your computer's
system profile,
including processor speed,
RAM and other information.
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How
much does an MP3 file weigh? |
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Each MP3 you download will occupy an average of 40MB of disk
space.
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How
many tracks are contained
in an MP3 file? |
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Each MP3 you download contains about 4-5 tracks with each track weighing
about 8 to 10MB each.
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How
much hard drive disk space
do I need? |
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Each MP3 you download will occupy an average of 40MB of disk space. Your
disk space requirements depend on the number of MP3s you want to
add to your MP3 library. To find out how much disk space you have,
double-click on My Computer on your desktop and
then right-click on the hard disk drive where you will store your
MP3 files, and view Properties.
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How
many times can I download
an MP3? |
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If for some reason your download is interrupted or does not
download completely, you may download it again. From your order confirmation
mail, click on your MP3 download link(s) and sign into your account.
You can download your MP3 file(s)
as much times as you care before your order expiration date.
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How
many days do I have to
re-download an MP3 after
I purchase
it? |
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If there is a problem with your download and you need to try again,
you have 2 days from the purchase date to re-download
the MP3 file. After 2 days, your MP3 download link
will expire and the MP3 file will no longer be downloadable.
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How
do pop-up blockers affect
the download process? |
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Pop-up blockers may interrupt the download process, which will prevent
the MP3 file(s) to download completely. We recommend you suppress
your pop-up blocker before downloading your MP3 file(s). If the re-download
is not successful, please contact us through our Help
Desk.
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Do
I need a high-speed Internet
connection to download an MP3? |
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We recommend you have a high-speed Internet connection, but it is not
required to download an MP3.
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