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FAQs, Help Desk & Technical Support


  Help Desk
 


If there are any technical issues you encounter, feel free to contact us:

Email: digitalmedia@loveworldmail.org

Have a chat with our Customer Services via Live Chat.

 

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  What is PocketTV ?
 


PocketTV is a full-featured MPEG Movie Player for Microsoft Windows Mobile® Powered devices such as:

  • Pocket PC (2000, 2002, Windows Mobile 2003 and 2003 Second Edition)
  • Smartphone (2002, 2003 and 2003 Second Edition)
  • Handheld PC
  • Casio Pocket Manager

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  How can I download MPEG files from the net ?
 


Use the right mouse button when clicking on the link to the MPEG file, and select Save Target as... or Save Link as... in the pop-up menu.

Some versions of Internet Explorer have a bug that changes the file extension from .mpg to .mpeg when you download an MPEG file and save it to disk. If this happens, you might have to change the file extension back to .mpg at the time you save the file, before transfering the file to the device (older versions PocketTV will list only the files with the .mpg extension - newer versions can handle both .mpg and .mpeg). To check the extensions of files that you already have on your PC hard disk, open any folder, select the Tools menu, select Folder Options, select the View tab, un-check Hide file extensions for known file types.

Then, once the .mpg file is on your desktop, you must copy it into your device or to a Storage Card.

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  How can I copy MPEG files into my device or Storage Card ?
 


Once you have MPEG files on your desktop, you must copy them into your device or into a Storage Card. Here are the detailed instructions, in case you have never done that.
Important: If have downloaded video from the net, they may not be in MPEG format or may have been encoded with parameters not optimum for PocketTV. In that case, we recommend that you use our Simple Guide for making MPEG files optimized for Pocket PC or Smartphone. Use Pocket PC or Smartphone templates, depending on the device you have.

Open ActiveSync and make sure that your device is connected.

Pocket PC 2002 or 2003:
In ActiveSync, click on Explore. The window called Mobile Device shows the document files currently located in your devide. To add an MPEG file, just drag it in there. To remove a file, select it, click on the right button and choose Delete in the pop-up menu. You can also remove files from the device using Pocket File Explorer: tap-and-hold the file name and select Delete.

To copy the file on a Storage Card which is currently in your device, open My Pocket PC (located in the Mobile Device window), then open Storage Card and drag the MPEG file in there. If your Storage Card contains a folder called My Documents, you should place the MPEG file in this folder.

The fastest and most convenient way to copy files from the PC to a Storage Card is by using a Storage Card Reader that plugs into a USB port on your PC (e.g. SanDisk ImageMate CF Reader USB). Those are inexpensive and widely available peripherals. If you have a laptop, all you need is a PCMCIA/CF adapter (even cheaper).


Pocket PC 2000:

In ActiveSync, click on Explore. The window called Mobile Device shows the document files currently located in your devide. To add an MPEG file, just drag it in there. To remove a file, select it, click on the right button and choose Delete in the pop-up menu. You can also remove files from the device using Pocket File Explorer: tap-and-hold the file name and select Delete.

To copy the file on a Storage Card, you must create a folder called My Documents in the Storage Card and place the MPEG files in the My Documents folder: With ActiveSync, open My Pocket PC (located in the Mobile Device window), then open Storage Card. Make sure that there is a folder called My Documents in the Storage Card. If not, create it. Open My Documents, and drag the MPEG file in there.

The fastest and most convenient way to copy files from the PC to a Storage Card is by using a Storage Card Reader that plugs into a USB port on your PC (e.g. SanDisk ImageMate CF Reader USB). Those are inexpensive and widely available peripherals. If you have a laptop, all you need is a PCMCIA/CF adapter (even cheaper).


Smartphone:

On Smartphone, you should store all your MPEG files on a Storage Card, because the permanent storage on the Smartphone (called \IPSM or \Storage) is limited and should be reserved to install applications, and the RAM is only for running applications and it is erased when you turn your phone OFF.

In ActiveSync, click on Explore. The window called Mobile Device shows the document files currently located in your devide. Make sure there is a Storage Card in your Smartphone. Open Mobile Device then open the Storage Card. To copy an MPEG file to your Storage Card, just drag it in there. To remove a file from the Storage Card, select it, click on the right button and choose Delete in the pop-up menu. You can also delete files using the PocketTV File Selector menu.

The fastest and most convenient way to copy files from the PC to a Storage Card is by using a Storage Card Reader that plugs into a USB port on your PC. Those are inexpensive and widely available peripherals.


Casio Pocket Manager (BE-300 and BE-500 l'agenda):
Due to the limited amount of storage memory in those devices, you should store all your MPEG files in a Storage Card. The fastest and most convenient way to copy files from the PC to a Storage Card is by using a Storage Card Reader that plugs into a USB port on your PC (e.g. SanDisk ImageMate CF Reader USB). Those are inexpensive and widely available peripherals. If you have a laptop, all you need is a PCMCIA/CF adapter.


Palm-size PC or Handheld PC:

Make sure that you have installed Active Sync (3.0 or better). Open Active Sync, click on Explore. Then click on My Documents to see the document files currently located in your device. To add an MPEG file, just drag it in there. To remove a file, select it, click on the right button and choose Delete in the pop-up menu.

If you use a Storage Card, you must create a folder called My Documents in the Storage Card, and place the MPEG files in this folder: Open Storage Card. Make sure that there is a folder called My Documents in the Storage Card. If not, create it. Open My Documents, and drag the MPEG file in there.

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  How can I delete an MPEG file from my device or Storage Card ?
 


Pocket PC:
To delete a file from your Pocket PC, use the File Explorer application.

Start the File Explorer (in Programs), go to the folder containing your file (usually "\My Documents\"), then tap-and-hold the file name and select "Delete" in the pop-up menu.

Note: there is no Recycle Bin on the Pocket PC: Once a file is deleted, it's gone...

Smartphone:
To delete a file from your Smartphone, use the Delete command in the PocketTV File Selector.

With the Explore feature of ActiveSync:
If your device is connected to your desktop, you can also use the Explore feature of ActiveSync to delete files from your device or from its Storage Card.

Remark:
You can get an "Access denied" error if you try to delete or rename a the file that is currently used by an application. In that case you need to exit/terminate/kill the application or reset your device. To reset a Pocket PC, press the small Reset button. To reset the Smartphone, power the device OFF then ON again.

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  How can I continue download after I got disconnected?
 


We recommend you download a program called FlashGet; it will let you resume download if you gets disconnected, it's a must get if you want to download MPEGs.

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  What are the system requirements to downloading an MPEG file?
 

 

  • Windows 98SE, 2000, ME or XP
  • A high processor (say 233 MHz or higher)
  • At least 64 MB of RAM
  • A sound card
  • Speakers or headphones (if you want to play music on your computer)
  • An Internet connection (broadband recommended)
  • Internet Explorer version 6.0 or higher
    Any of the recommended Media Players(e.g Windows Media Player or Real Media player.)

To find out your computer's specifications:

Click Start, choose Settings, and then select Control Panel
Scroll down to System and double-click to open it
A window will open that displays your computer's system profile, including processor speed, RAM and other information.


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  How much does an MPEG file weigh?
 


Each MPEG you download will occupy an average of 50 to 60 MB of disk space.

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  How much hard drive disk space do I need?
 


Each MPEG you download will occupy an average of 50 to 60MB of disk space. Your disk space requirements depend on the number of MPEGs you want to add to your MPEG library. To find out how much disk space you have, double-click on My Computer on your desktop and then right-click on the hard disk drive where you will store your MPEG files, and view Properties.

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  How many days do I have to re-download an MPEG after I purchase it?
 


If there is a problem with your download and you need to try again, you have 2 days from the purchase date to re-download the MPEG file. After 2 days, your MPEG download link will expire and the MPEG file will no longer be downloadable.

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  How do pop-up blockers affect the download process?
 


Pop-up blockers may interrupt the download process, which will prevent the MPEG file(s) to download completely. We recommend you suppress your pop-up blocker before downloading your MPEG file(s). If the re-download is not successful, please contact us through our Help Desk.

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  Do I need a high-speed Internet connection to download an MPEG?
 


We recommend you have a high-speed Internet connection, but it is not required to download MPEG.

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  PocketTV can't see MPEG files on the Storage Card!
 


There are two solutions to this problem on Pocket PC:

  • Place all your MPEG files in a top-level folder called My Documents on the Storage Card. If this folder does not exist, you must create it (using the Explore feature of ActiveSync or using Pocket File Explorer).
    MPEG files can be organized in sub-folders, as long as the sub-folders are inside the folder My Documents.

If it still does not work, check carefully that the name of the folder that you have created is exactly 'My Documents', not 'My Documents' or 'My Documents '. There should be only ONE space after My, and no trailing space! Any extra space in the name would cause the folder to be unrecognized.


The reason for this ennoying problem is that Microsoft's standard 'Open File' dialog only shows the files located in the top-level folder 'My Documents' and in its sub-folders (one level only), in the main memory and in the CF Storage Card. Microsoft calls that a design feature, we call that a bug. Complaints about this problem (which also affects Microsoft's own Media Player, by the way) should be redirected to Microsoft.
Note: If you have a non-English device, the name of the folder may be different (e.g. French: 'Mes Documents').

  • PocketTV now provide an option to use the tGetFile dialog to open MPEG files. Just select the Use tGetFile in the Files options, and PocketTV will let you open MPEG files located anywhere on your device or Storage Card!

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  I want MPEG files to be played by PocketTV rather than by PocketMVP/PocketDivX!
 


Use the 'File Associations...' option (in Tools>Options>Files). This option checks the current file associations. If it detects that some file types normally associated with PocketTV are associated with some other application (e.g. PocketDivX), PocketTV offers to restore the default PocketTV file associations, so that MPEG files opened from the File Explorer will be played with PocketTV.

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  I have problems installing PocketTV from the Setup file!
 


This may be caused by problems with your ActiveSync configuration. But do not panic, there is a solution:
You can install PocketTV from a CAB file. The PocketTV CAB files can be downloaded from the PocketTV CAB Files Repository. Just move the mouse pointer over each link, you should see the full-name of the CAB file at the bottom of the browser window.

Smartphone:
Download the right CAB file for your Smartphone and copy it in the \IPSM\Windows\Start Menu\Accessories folder on your Smartphone (e.g. using the Explore tab of ActiveSync). On Smartphone 2003, \IPSM is called \Storage. Then go in Home > Start/Programs > Accessories and open the CAB file. It will install PocketTV.


Pocket PC or Handheld PC:
Download the right CAB file for your device, copy it in the \My Documents folder on your device (e.g. using the Explore tab of ActiveSync) and open it from the device using File Explorer. It will install PocketTV.


Palm-size PC: copy the CAB file in the \Windows\Start Menu folder and open it from the Start menu.

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  File is improperly linked with alignment less than 0x1000...
 


If you try to run PocketTV.exe on your PC, you will get the following message: File is improperly linked with alignment less than 0x1000. Fix the error and then link it again.
PocketTV does not have an automatic installer for some legacy devices. You cannot run PocketTV.exe on your PC: you must install it manually.

Once you have downloaded PocketTV.exe on your PC, you must copy it to your device manually using ActiveSync.

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  Can't find PocketTV.exe (or one of its components)
 


You have installed the Pocket PC version on an older device which is NOT Pocket PC. Pocket PC is always running WinCE 3.0 or better.
Check the version of WinCE on your device and download the correct version of PocketTV.

To determine the processor type and WinCE Version:

  • On Pocket PC, open Start, Settings, tap the System tab and tap the About icon to see the processor type and Windows CE version.
  • On older devices, depending on the version of Windows CE, select Start, Settings, System, or select Start, System. The processor type and Windows CE version are located on the General or Device tab page.

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  What are the System Requirements for PocketTV ?
 


Platforms: PocketTV works on all Microsoft Windows® Powered Pocket PC, Smartphone, Handheld PC Pro, Handheld PC 2000 devices and Pocket Manager (Casio BE-300, BE-500 l'agenda).
PocketTV is designed for color-display but it might also work with grey-level display. There are some known problems with iPaq 3100 series (Landscape mode does not work).

PocketTV should also work on all legacy WinCE devices except: SH3 HPC WinCE 2.0 systems, Sharp Mobilon HC-4500G/HC-4600 (WinCE 2.0), Compaq 2010c/2015c (WinCE 2.0). If you have one of those, try PocketTV at your own risks!

Display: You need at least 16 gray levels but 65,536 color is recommended. With 256 color, you need palette support (won't work on devices that support only the system palette, like the Compaq aero 8000). PocketTV has an advanced Dither option that produces unsurpassed image quality even on devices with only 4,096 colors (e.g. iPaq 3600 series, Jornada 540 series).

Audio:To get audio, you need audio support plus speakers or headphones. Stereo support recommended.

Memory: You need about 500K of storage memory to install PocketTV, plus at least 3MB of available Program Memory to run it. You need of course additional storage memory for your MPEG files.

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  Do I have enough Program memory ?
 


On Smartphone, you always have enough Program memory! That's because on Smartphones, Program memory (RAM) is only used to run applications, it is not used to store data or to install programs.

You need at least 3MB of available Program memory. On a Pocket PC, to increase the amount of available Program memory, go to Setup, System, Memory and move the slider toward the left. Under Program memory, look at the difference total and in use. The difference (i.e. available Program memory) should be at least 3MB.

If you don't have enough of Program memory to play video, only audio will play. If you have very little Program memory available, PocketTV will not work at all or will hang (in which case you must Reset your device).

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  Start Menu moved to the center of the screen after I install PocketTV!
 


The Pocket PC Start Menu always shifts to the right when you have 9 or more programs showing in the menu. When the menu becomes as tall as the screen itself, it is shifted to the right, presumably to not obscur the word Start in the Navigation Bar.
To bring it back to the left side, just remove one or more items from the Start Menu.

To do that, go to Settings > Personnal > Menus to select what programs you want to appear in the Start Menu. Programs not listed in the Start Menu will be available through Start Menu > Programs.

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