FAQs,
Help Desk & Technical Support
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Help
Desk |
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If there are any
technical issues you encounter,
feel free to contact us:
Email: digitalmedia@loveworldmail.org
Have a chat with our
Customer Services via Live
Chat.
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What
is PocketTV ? |
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PocketTV is a full-featured MPEG Movie Player for Microsoft Windows Mobile® Powered
devices such as:
- Pocket PC (2000, 2002,
Windows Mobile 2003 and
2003 Second Edition)
- Smartphone (2002,
2003 and 2003 Second
Edition)
- Handheld PC
- Casio Pocket Manager
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How
can I download MPEG files
from the net ? |
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Use the right mouse button when clicking on the link to the MPEG file,
and select Save Target as... or Save Link as... in the pop-up menu.
Some versions of Internet Explorer have a bug that changes the file extension
from .mpg to .mpeg when you download an MPEG file and save it to disk.
If this happens, you might have to change the file extension back to
.mpg at the time you save the file, before transfering the file to the
device (older versions PocketTV will list only the files with the .mpg
extension - newer versions can handle both .mpg and .mpeg). To check
the extensions of files that you already have on your PC hard disk, open
any folder, select the Tools menu, select Folder Options, select the
View tab, un-check Hide file extensions for known file types.
Then, once the .mpg file
is on your desktop, you
must copy it into your
device or to a Storage
Card.
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How
can I copy MPEG files into
my device or Storage Card
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Once you have MPEG files on your desktop, you must copy them into your
device or into a Storage Card. Here are the detailed instructions,
in case you have never done that.
Important: If have downloaded video from the net, they may not be in
MPEG format or may have been encoded with parameters not optimum for
PocketTV. In that case, we recommend that you use our Simple Guide for
making MPEG files optimized for Pocket PC or Smartphone. Use Pocket PC
or Smartphone templates, depending on the device you have.
Open ActiveSync and make
sure that your device is
connected.
Pocket PC 2002 or 2003:
In ActiveSync, click on
Explore. The window called
Mobile Device shows the
document files currently
located in your devide.
To add an MPEG file,
just drag it in there.
To remove a file, select
it, click on the right
button and choose Delete
in the pop-up menu. You
can also remove files
from the device using
Pocket File Explorer:
tap-and-hold the file
name and select Delete.
To copy the file on a
Storage Card which is currently
in your device, open My
Pocket PC (located in the
Mobile Device window),
then open Storage Card
and drag the MPEG file
in there. If your Storage
Card contains a folder
called My Documents, you
should place the MPEG file
in this folder.
The fastest and most convenient
way to copy files from
the PC to a Storage Card
is by using a Storage Card
Reader that plugs into
a USB port on your PC (e.g.
SanDisk ImageMate CF Reader
USB). Those are inexpensive
and widely available peripherals.
If you have a laptop, all
you need is a PCMCIA/CF
adapter (even cheaper).
Pocket PC 2000:
In ActiveSync, click on
Explore. The window called
Mobile Device shows the
document files currently
located in your devide.
To add an MPEG file, just
drag it in there. To remove
a file, select it, click
on the right button and
choose Delete in the pop-up
menu. You can also remove
files from the device using
Pocket File Explorer: tap-and-hold
the file name and select
Delete.
To copy the file on a
Storage Card, you must
create a folder called
My Documents in the Storage
Card and place the MPEG
files in the My Documents
folder: With ActiveSync,
open My Pocket PC (located
in the Mobile Device window),
then open Storage Card.
Make sure that there is
a folder called My Documents
in the Storage Card. If
not, create it. Open My
Documents, and drag the
MPEG file in there.
The fastest and most convenient
way to copy files from
the PC to a Storage Card
is by using a Storage Card
Reader that plugs into
a USB port on your PC (e.g.
SanDisk ImageMate CF Reader
USB). Those are inexpensive
and widely available peripherals.
If you have a laptop, all
you need is a PCMCIA/CF
adapter (even cheaper).
Smartphone:
On Smartphone, you should
store all your MPEG files
on a Storage Card, because
the permanent storage on
the Smartphone (called
\IPSM or \Storage) is limited
and should be reserved
to install applications,
and the RAM is only for
running applications and
it is erased when you turn
your phone OFF.
In ActiveSync, click on
Explore. The window called
Mobile Device shows the
document files currently
located in your devide.
Make sure there is a Storage
Card in your Smartphone.
Open Mobile Device then
open the Storage Card.
To copy an MPEG file to
your Storage Card, just
drag it in there. To remove
a file from the Storage
Card, select it, click
on the right button and
choose Delete in the pop-up
menu. You can also delete
files using the PocketTV
File Selector menu.
The fastest and most convenient
way to copy files from
the PC to a Storage Card
is by using a Storage Card
Reader that plugs into
a USB port on your PC.
Those are inexpensive and
widely available peripherals.
Casio Pocket Manager (BE-300
and BE-500 l'agenda):
Due to the limited amount
of storage memory in those
devices, you should store
all your MPEG files in
a Storage Card. The fastest
and most convenient way
to copy files from the
PC to a Storage Card is
by using a Storage Card
Reader that plugs into
a USB port on your PC (e.g.
SanDisk ImageMate CF Reader
USB). Those are inexpensive
and widely available peripherals.
If you have a laptop, all
you need is a PCMCIA/CF
adapter.
Palm-size PC or Handheld
PC:
Make sure that you have
installed Active Sync (3.0
or better). Open Active
Sync, click on Explore.
Then click on My Documents
to see the document files
currently located in your
device. To add an MPEG
file, just drag it in there.
To remove a file, select
it, click on the right
button and choose Delete
in the pop-up menu.
If you use a Storage Card,
you must create a folder
called My Documents in
the Storage Card, and place
the MPEG files in this
folder: Open Storage Card.
Make sure that there is
a folder called My Documents
in the Storage Card. If
not, create it. Open My
Documents, and drag the
MPEG file in there.
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How
can I delete an MPEG file
from my device or Storage
Card ? |
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Pocket PC:
To delete a file from your Pocket PC, use the File Explorer application.
Start the File Explorer
(in Programs), go to the
folder containing your
file (usually "\My
Documents\"), then
tap-and-hold the file name
and select "Delete" in
the pop-up menu.
Note: there is no Recycle
Bin on the Pocket PC: Once
a file is deleted, it's
gone...
Smartphone:
To delete a file from your
Smartphone, use the Delete
command in the PocketTV
File Selector.
With the Explore feature
of ActiveSync:
If your device is connected
to your desktop, you can
also use the Explore feature
of ActiveSync to delete
files from your device
or from its Storage Card.
Remark:
You can get an "Access
denied" error if you
try to delete or rename
a the file that is currently
used by an application.
In that case you need to
exit/terminate/kill the
application or reset your
device. To reset a Pocket
PC, press the small Reset
button. To reset the Smartphone,
power the device OFF then
ON again.
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How
can I continue download
after I got disconnected? |
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We recommend you download a program called FlashGet; it will let you
resume download if you gets disconnected, it's a must get if you
want to download MPEGs.
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What
are the system requirements
to downloading an MPEG file? |
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- Windows 98SE, 2000,
ME or XP
- A high processor (say
233 MHz or higher)
- At least 64 MB of
RAM
- A sound card
- Speakers or headphones
(if you want to play
music on your computer)
- An Internet connection
(broadband recommended)
- Internet Explorer version
6.0 or higher
Any of the recommended Media Players(e.g Windows
Media Player or Real
Media player.)
To find out your computer's
specifications:
Click Start,
choose Settings,
and then select Control
Panel
Scroll down to System and double-click to open it
A window will open that displays your computer's system profile, including
processor speed, RAM and other information.
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How
much does an MPEG file
weigh? |
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Each MPEG you download will occupy an average of 50 to 60 MB of disk
space.
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How
much hard drive disk space
do I need? |
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Each MPEG you download will occupy an average of 50 to 60MB of disk
space. Your disk space requirements depend on the number of MPEGs
you want
to
add to your MPEG library. To find out how much disk space you have,
double-click on My Computer on your desktop and
then right-click on the hard disk drive where you will store your
MPEG files, and view Properties.
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How
many days do I have to
re-download an MPEG after
I purchase it? |
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If there is a problem with your download and you need to try again,
you have 2 days from the purchase date to re-download
the MPEG file. After 2 days, your MPEG download
link will expire and the MPEG file will no longer be downloadable.
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How
do pop-up blockers affect
the download process? |
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Pop-up blockers may interrupt the download process, which will prevent
the MPEG file(s) to download completely. We recommend you suppress
your pop-up blocker before downloading your MPEG file(s). If the
re-download is not successful, please contact us through our Help
Desk.
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Do
I need a high-speed Internet
connection to download
an MPEG? |
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We recommend you have a high-speed Internet connection, but it is not
required to download MPEG.
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PocketTV
can't see MPEG files on the
Storage Card! |
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There are two solutions to this problem on Pocket PC:
- Place all your MPEG files
in a top-level folder
called My Documents on
the Storage Card. If this folder does not exist, you must create it
(using the Explore feature
of ActiveSync or using
Pocket File Explorer).
MPEG files can be organized in sub-folders, as long as the sub-folders
are inside the folder My Documents.
If it still does not work,
check carefully that the
name of the folder that
you have created is exactly
'My Documents', not 'My
Documents' or 'My Documents
'. There should be only
ONE space after My, and
no trailing space! Any
extra space in the name
would cause the folder
to be unrecognized.
The reason for this ennoying
problem is that Microsoft's
standard 'Open File'
dialog only shows the
files located in the
top-level folder 'My
Documents' and in its
sub-folders (one level
only), in the main memory
and in the CF Storage
Card. Microsoft calls
that a design feature,
we call that a bug. Complaints
about this problem (which
also affects Microsoft's
own Media Player, by
the way) should be redirected
to Microsoft.
Note: If you have a non-English
device, the name of the
folder may be different
(e.g. French: 'Mes Documents').
- PocketTV now provide an
option to use the tGetFile
dialog to open MPEG files.
Just select the Use tGetFile
in the Files options, and
PocketTV will let you open
MPEG files located anywhere
on your device or Storage
Card!
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I want
MPEG files to be played by
PocketTV rather than by PocketMVP/PocketDivX! |
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Use the 'File Associations...' option (in Tools>Options>Files).
This option checks the current file associations. If it detects that
some file types normally associated with PocketTV are associated with
some other application (e.g. PocketDivX), PocketTV offers to restore
the default PocketTV file associations, so that MPEG files opened from
the File Explorer will be played with PocketTV.
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I
have problems installing
PocketTV from the Setup file! |
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This may be caused by problems with your ActiveSync configuration. But
do not panic, there is a solution:
You can install PocketTV from a CAB file. The PocketTV CAB files can
be downloaded from the PocketTV CAB Files Repository. Just move the mouse
pointer over each link, you should see the full-name of the CAB file
at the bottom of the browser window.
Smartphone:
Download the right CAB file
for your Smartphone and
copy it in the \IPSM\Windows\Start
Menu\Accessories folder
on your Smartphone (e.g.
using the Explore tab of
ActiveSync). On Smartphone
2003, \IPSM is called \Storage.
Then go in Home > Start/Programs > Accessories
and open the CAB file.
It will install PocketTV.
Pocket PC or Handheld PC:
Download the right CAB file
for your device, copy it
in the \My Documents folder
on your device (e.g. using
the Explore tab of ActiveSync)
and open it from the device
using File Explorer. It will
install PocketTV.
Palm-size PC: copy the CAB
file in the \Windows\Start
Menu folder and open it
from the Start menu.
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File
is improperly linked with
alignment less than 0x1000... |
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If you try to run PocketTV.exe on your PC, you will get the following
message: File is improperly linked with alignment less than 0x1000.
Fix the error and then link it again.
PocketTV does not have an automatic installer for some legacy devices.
You cannot run PocketTV.exe on your PC: you must install it manually.
Once you have downloaded
PocketTV.exe on your PC,
you must copy it to your
device manually using ActiveSync.
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Can't
find PocketTV.exe (or one
of its components) |
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You have installed the Pocket PC version on an older device which is
NOT Pocket PC. Pocket PC is always running WinCE 3.0 or better.
Check the version of WinCE on your device and download the correct version of
PocketTV.
To determine the processor
type and WinCE
Version:
- On Pocket PC,
open Start, Settings,
tap the System
tab and tap
the About icon to
see the processor type
and Windows CE version.
- On older devices, depending
on the version of Windows
CE, select Start, Settings, System,
or select Start, System.
The processor type and
Windows CE version are
located on the General or Device tab
page.
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What
are the System Requirements
for PocketTV ? |
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Platforms: PocketTV works on all
Microsoft Windows® Powered Pocket
PC, Smartphone, Handheld PC Pro, Handheld
PC 2000 devices and Pocket
Manager (Casio BE-300, BE-500 l'agenda).
PocketTV is designed for color-display but it might also work with grey-level
display. There are some known problems with iPaq 3100 series (Landscape
mode does not work).
PocketTV should also work
on all legacy WinCE devices
except: SH3 HPC WinCE 2.0
systems, Sharp Mobilon
HC-4500G/HC-4600 (WinCE
2.0), Compaq 2010c/2015c
(WinCE 2.0). If you have
one of those, try PocketTV
at your own risks!
Display: You need at least
16 gray levels but 65,536
color is recommended.
With 256 color, you need
palette support (won't
work on devices that
support only the system
palette, like the Compaq
aero 8000). PocketTV
has an advanced Dither
option that produces
unsurpassed image quality
even on devices with
only 4,096 colors (e.g.
iPaq 3600 series, Jornada
540 series).
Audio:To get audio, you
need audio support plus
speakers or headphones.
Stereo support recommended.
Memory: You need about
500K of storage memory
to install PocketTV, plus
at least 3MB of available
Program Memory to run it.
You need of course additional
storage memory for your
MPEG files.
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Do
I have enough Program memory
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On Smartphone, you always have enough Program memory! That's because
on Smartphones, Program memory (RAM) is only used to run applications,
it is not used to store data or to install programs.
You need at least 3MB of available Program memory. On a Pocket PC, to
increase the amount of available Program memory, go to Setup, System,
Memory and move the slider toward the left. Under Program memory, look
at the difference total and in use. The difference (i.e. available Program
memory) should be at least 3MB.
If you don't have enough
of Program memory to play
video, only audio will
play. If you have very
little Program memory available,
PocketTV will not work
at all or will hang (in
which case you must Reset
your device).
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Start
Menu moved to the center
of the screen after I install
PocketTV! |
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The
Pocket PC Start Menu always
shifts to the right when
you have 9 or more programs
showing in the menu. When
the menu becomes as tall
as the screen itself, it
is shifted to the right,
presumably to not obscur
the word Start in the Navigation
Bar.
To bring it back to the left
side, just remove one or more
items from the Start Menu.
To do that, go to Settings > Personnal > Menus to select what programs
you want to appear in the
Start Menu. Programs not
listed in the Start Menu
will be available through
Start Menu > Programs.
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